Terms and Conditions

Purchases made through the website www.shaselhoes.com are managed by the company CATENESCOM PRODUCTES, S.L.U., hereinafter “Shasèl®”, of Spanish nationality, domiciled in Francesc Puget i Monfort Street, Nº 37, 08560 of Manlleu, Barcelona, with tax ID number B65430589, registered in the Commercial Registry of Barcelona in Volume 42197, Sheet 136, Page B403686, with the e-mail address walk@shaselshoes.com.

The acceptance of these General Terms and Conditions of Use (hereinafter the “Terms and Conditions”) involves a binding contractual agreement between you and Shasèl®.

These Terms and Conditions provide you with the conditions that will govern the contractual relationship established by the use and utilization of the website.

1. Objeto

The website www.shaselhoes.com allows you to purchase men’s shoes handcrafted in Spain and offers you all the information relating to each product. The purchase of any product offered on this website is subject to the terms and conditions presented in this document.

2. User obligations

In order to acquire products from the website and to be contractually linked, you must be at least 18 years old in addition to having sufficient legal capacity to be able to sign this agreement.

You ensure that the personal data you provide to Shasèl® are true and accurate, and pledge to notify any change or modification thereof.

You undertake and agree not to use the content available at any moment on the website in any way that could be constitutive of violation of any law or contrary to public morals, customs or to the image and the professional name of Shasèl® and/or its collaborators. Under no circumstances can Shasèl® be held liable for your misuse of the website contents.

You are aware and voluntarily accept that the use of the Service takes place, in any case, under your sole and exclusive responsibility; consequently, you will be liable for damages of any nature that Shasèl® may suffer as a consequence of breach of any of the obligations under these Terms and Conditions.

3. Shasèl®’s liabilities

Shasèl® does not guarantee the level of operation of the Internet network. The service may not be available or be limited at any time for any reason outside the control of Shasèl®, either by emergencies, overload of connections, failure of the link, problems in network equipment, transfers or signal strength. Shasèl® is not responsible for lost or unsaved data, messages or web pages due to performance issues of the Internet service.

In addition to the aforementioned and to the extent permitted by the law (except for what is provided in the rest of the Terms and Conditions), in no event will Shasèl® be held liable for personal injury neither incidental nor special nor direct or indirect, including, without limitation, damages for loss of profits or data, business disruption or any other damage or commercial loss related to the use or inability to use the website, regardless of the cause, of the theory of liability (whether in contract, tort, or otherwise) and not even if you have been warned of the possibility of such damages.

Shasèl® reserves the right to modify the contents of the website without prior notice.

4. The Purchase

Registration on the website is not necessary to purchase any product offered in it. However, for the formalization of the purchase you must fill out a “form of purchase”, where you shall provide us with the information necessary for processing the shipment of the product.

You may modify the shipping data or any kind of contact information through the website as long as the product has not been sent and/or processed for shipment.

5. Price and payment of the product

The price of each of the products by Shasèl® will be indicated in Euros on the website. The amount includes all taxes, except for the shipping costs on purchases inferior to eighty (80) euros. For more information on shipping costs, please click here. 

You will be able to pay the product costs through the payment gateway provided for that purpose, which will allow you to make the payment using your credit and/or debit card.

Once the payment is completed, you will receive an e-mail by Shasèl® in the email account assigned to that effect, stating that the purchase and payment have been carried out correctly.

If you do not receive the email mentioned in the preceding paragraph, please contact Shasèl® at the following email address walk@shaselshoes.com.

The products for sale on the website are subject to availability. In case of stockout of any of the products selected by you, Shasèl® reserves the right to cancel the purchase with the corresponding refund in your favor.

6. Shipping and returns

6.1. Shipping and Delivery

You will have to point out a postal address where you want to receive the products purchased on the website. We recommend that you use a postal address where you can ensure that someone will receive the package during business hours, i.e. between 9am and 8pm from Monday to Friday.

Shasèl® Sahel’s® performs international shipments. For more information on international shipping rates and destination, please click here. Orders over eighty (80) euros include shipping costs.

You will receive your order at the postal address pointed out on the website in the estimated time depending on the type of delivery requested at purchase, but never later than thirty (30) calendar days from the acceptance of your order through the website.

Shasèl® is not responsible for any errors in the delivery of the product that may arise from incorrect data provided by You. In the event that this represents a delay in delivery, Shasèl® will inform you immediately. The costs incurred by this circumstance shall be borne by you.

In case you have any complaint or query regarding the shipment, you will be able to get in contact with Shasèl® via the email address walk@shaselshoes.com. For its part, Shasèl® will devote all its efforts to process your request as soon as possible.

If fourteen (14) calendar days have elapsed without being able to deliver the order to the provided address for any reason attributable to you, it shall be deemed that you withdraw from the order and therefore the conditions on the paragraph “Returns” shall apply.

6.2. Returns

You have fourteen (14) calendar days to exercise your withdrawal right since the moment that the product is in your possession. To do this, the purchased product must be in perfect condition, returned in its original state, in original packaging and without any signs of use. Otherwise, Shasèl® may reject your refund application.

If you want, you can contact Shasèl® at the email address walk@shaselshoes.com prior to returning the product.

The costs arising from the return of the order shall be borne by Shasèl® in the event that the purchased products are defective for any reason attributable to the company. Otherwise, the charges for the return shall be borne by you. There will be a contact form  available on the web site for this purpose so that you can manage the return of any product for any of the situations mentioned in this paragraph.

The property and risks of loss of the products purchased through the website will pass to you at the time of delivery of the order. In the event of a return, you will be responsible for this risk until the product is delivered to Shasèl®.

La propiedad y riesgos de pérdida de los productos comprados a través del sitio web pasarán a Usted en el momento de la entrega del pedido. Este riesgo permanecerá a su cargo en caso de devolución, hasta que el producto sea entregado a Shasèl®.

7. Guarantees

Shasèl® guarantees that the products for sale on the website comply with the characteristics agreed in it and that they will be delivered without defects of any kind in relation to its manufacture and/or labor. It also ensures that the products comply with the regulations in force with regard to its manufacture, composition and packaging, among others.

In the eventual case that the product does not fulfill the conditions mentioned in the previous paragraph, Shasèl® will repair or replace it. To do this, you must notify Shasèl® of the nonconformity or malfunction of the product with a statement of claim sent through the “Contact” section on the website, and always within thirty (30) days from the date on which the malfunction is perceived. For its part, Shasèl® may request information on the purchased products to verify that the flaws are not due to the company, in which endeavor you will have to collaborate.

8. Complaints

You will be able to contact the customer service of Shasèl® regarding any complaint or grievance through the “Contact” section on the website.

Shasèl® will respond to your request as soon as possible and never within a period exceeding one (1) month from your complaint or grievance.

9. Intellectual Property

All contents related to the brand Shasèl® and its website, including domains, logos, drawings or documentation, software, designs, or any item that can be eligible for protection under the Intellectual or Industrial Property Rights, to which you may have access are the property of Shasèl® or third-party licensors, and all use and exploitation rights thereof are expressly reserved.

You also agree not to remove, delete, alter, manipulate or in any way modify:

  • Those notes, legends, indications or symbols which either Shasèl® or the legitimate owners of the rights may incorporate in their titles with regard to Intellectual or Industrial Property Rights (such as, for example, copyright, ©, ® or ™).
  • The technical protection or identification devices that may contain the above titles (such as, for example, water marks, fingerprints, etc.).

Usted reconoce que en virtud de los presentes Términos y Condiciones, Shasèl® no cede ni transfiere al usuario ningún derecho sobre sus títulos, o sobre cualesquiera propiedades de terceras partes. Shasèl sólo autoriza al usuario el acceso y uso privado de los mismos de conformidad con los términos indicados en los presentes Términos y Condiciones.

You acknowledge that under these Terms and Conditions, Shasèl® does not cede or transfer to the user any right in their titles, or on any properties of third parties. Shasèl only authorizes the user the access and private use in accordance with the terms indicated in these Terms and Conditions.

You are not authorized to copy, distribute (including emails and Internet), transmit, communicate, modify, alter, transform, assign or in any other way to deploy activities involving the commercial use of titles and/or licenses, either in part or in full, without stating the written express consent of the legitimate holder of the exploitation rights.

Access to and use of the website must always and in any case be carried out for personal and non-commercial purposes.

Shasèl® reserves all rights over the titles or licenses related to the brand, including, but not limited to, all Intellectual and Industrial Property Rights held over any of the aforementioned.

Shasèl® does not grant any license or authorization of use on their titles other than that expressly detailed in this clause. Shasèl® may take legal action against any use coming from you that:

  • Does not comply with the terms and conditions herein specified;
  • Infringes or violates Intellectual and Industrial Property Rights, other analogous regulation from the company or from any other legitimate holder of such rights, or infringes any applicable regulation.

10. Data protection

In all aspects related to the processing of your personal data provided to Shasèl®, please refer to the website’s Privacy Policy

11. Severability clause

If any provision in these Terms and Conditions were null, void or voidable, such part shall be deemed as non-binding. Such a declaration of nullity shall not invalidate the remainder of the document, which will maintain its validity and effectiveness between the Parties.

12. Applicable Legislation

These Terms and Conditions are governed by Spanish legislation, which will apply to everything not provided herein in matters of interpretation, validity and execution. In the event of a discrepancy in the interpretation and/or application of this document, the competent courts will establish the legal rules applicable in respect of competent jurisdiction of Consumers and Users.

Likewise, the user may amicably solve any incidents that could occur during the contractual relationship through the platform developed by the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

13. Modification of the terms of use

Shasèl® reserves the right to modify these Terms and Conditions document at any time. In the event of any change in this document, these will be published on the website and shall indicate the date of their publication, so as to be able to distinguish these Terms and Conditions from the prior Terms and Conditions.